Complaints and Feedback

Supporter feedback, including compliments, comments and complaints, provide a valuable source of information by which we can monitor and improve the experience of our supporters and stakeholders. Therefore, we value all feedback – good and bad.

If you have a complaint about any aspect of our work, you can contact the Mater Hospital Foundation in writing or by telephone.

In the first instance, your complaint will be dealt with by a staff member who will aim to resolve the issue themselves or forward it to the most appropriate person to respond. Please give us as much information as possible and let us know in what format you would prefer us to respond to you, providing relevant contact details.

The Mater Hospital Foundation has a Complaints Policy for use by any person or organisation who may have a complaint about practices of the Charity or its staff. This sets out how we will deal with your complaint. Where local resolution does not resolve the matter, the complainant is entitled to make a formal complaint by contacting us at:

Email: contact@materfoundation.ie

Phone: 01-8303482

Sending a letter to: The Mater Hospital Foundation, 53/54 Eccles Street, Dublin 7, D07KH4C

Please include your name, address and contact telephone number so we can contact you easily.

Our aim

We will treat all complaints with courtesy and respect and, to the best of our ability, make every effort to resolve the matter quickly.

Who else can help?

We strive to ensure that our team resolves all complaints in a satisfactory and fair way. However, if after we have responded as above, you are not satisfied, then you may contact our Chief Executive directly by email contact@materfoundation.ie or by calling 01 830 3482.

Our pledge to you

At the Mater Hospital Foundation, we rely on the generosity and support of individuals, volunteers, and companies to make it possible for us to carry out our mission to continuously transform and improve patient care at the Mater Hospital. We are committed to giving the Public the best possible service at all times and to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard.

For Further Information on the Mater Hospital Foundation’s Complaints Policy, click here.